Senior Customer Service Representative, Customs Brokerage

Overview: 

Join our team!! LEI Customs Brokers, a division of Locher Evers International, industry leading and highly regarded freight forwarder, is growing rapidly! LEI has an immediate opening for a Senior Customer Service Representative at 456 Humber Place, Annacis Island, Delta BC.

As Customer Service Representative, you will act as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately.

Job Description: 
  • Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
  • Prioritize and complete work according to client's needs, demands, customs requirements, and standards for release conditions.
  • Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing.
  • Update information as necessary.
  • Verify documentation for release conditions, and compliance.
  • Adhere to client and LEI Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
  • Ensure accurate and timely release and rating of shipments on all modes of transportation for the assigned client base.
  • Work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.
  • Work directly with Customs and PGA's as necessary.
  • Other duties as assigned by the manager.
Requirements: 
  • Minimum 3 years work experience in custom brokerage industry.
  • Excellent oral and written communication and organizational skills.
  • Ability to handle large volumes and meet tight deadlines.
  • Good analytical skills with problem-solving ability.
  • Excellent time management skills.

If you match the requirements for this excellent career opportunity, and you’re interested in joining an amazing firm, this could be the job for you!

While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.

Thank you for considering Locher Evers International in your job search.

Job Location: 
Delta, BC

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While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received. Thank you for considering Locher Evers International in your job search.